Shipping policy

Last Updated: August 13, 2026

At Storli, we are committed to providing a clear and reliable shipping experience for our customers. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, tracking information, address requirements, cancellations, and procedures for lost or damaged shipments.

1. Estimated Delivery Schedule

For orders shipped within the United States, the estimated delivery timeframe is generally:

Handling / Processing Time: 1–2 business days
Transit Time: 4–5 business days
Estimated Total Delivery Time: Approximately 5–7 business days

Delivery estimates begin after the order has been successfully processed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

2. Order Cut-Off Time

Orders placed before 5:00 PM EST, Monday through Friday, are generally processed within the applicable handling period.

Orders placed after the daily cut-off time, on weekends, or on U.S. holidays may be processed on the next available business day.

3. Handling & Processing Time

Most orders are processed within 1–2 business days after the order has been successfully received and payment has been confirmed.

Processing includes order verification, product preparation, packaging, and handover to the applicable shipping carrier.

4. Transit Time

After an order has been processed and shipped, the estimated transit time is generally 4–5 business days within the United States.

Transit times are estimates and are not guaranteed delivery dates. Carrier delays or circumstances beyond our control may occasionally result in longer delivery times.

5. Total Delivery Time

The estimated total delivery time is generally 5–7 business days, consisting of approximately 1–2 business days for processing and 4–5 business days for transit.

We will make reasonable efforts to ship orders within the stated timeframe, but delivery dates may vary due to carrier delays, severe weather, holidays, incorrect addresses, or other circumstances outside our control.

6. Prices, Taxes & Currency

All product and shipping prices displayed on the Storli website are shown in U.S. Dollars (USD) unless otherwise stated.

Any applicable taxes, duties, or other charges will be handled according to applicable laws and the information presented during checkout.

Customers are responsible for reviewing their order information, pricing, and applicable charges before completing their purchase.

7. Shipping Cost

Storli currently offers free standard shipping within the United States unless a different shipping charge is clearly displayed during checkout or on the applicable product/order page.

Any applicable shipping charges will be shown clearly before the customer completes the purchase.

8. Shipping Carriers & Shipping Method

Orders may be shipped through reputable third-party shipping carriers selected according to the destination, package requirements, availability, and service level.

Available shipping methods and carrier information may vary by order.

Once an order has been shipped, tracking information will generally be provided when tracking is available.

9. Product Condition & Shipping Responsibility

Storli takes reasonable care when preparing and packaging products for shipment.

Customers are responsible for providing accurate shipping information and accepting delivery at the address provided during checkout.

Once an order has been properly handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation process. Storli will reasonably assist customers with shipping-related issues when appropriate.

10. Incorrect, Wrong, or Unverified Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an address appears incomplete, incorrect, or cannot be verified, Storli may contact the customer to confirm the correct information before shipping.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping or reshipment costs may apply.

Storli is not responsible for delivery problems resulting from an incorrect, incomplete, or outdated address provided by the customer.

11. Address Modification

If you need to change your shipping address, please contact Storli as soon as possible at [Support Email].

We will make reasonable efforts to accommodate an address change before the order is shipped. However, once an order has been processed or handed over to the carrier, we may not be able to modify the shipping address.

If the carrier permits an address correction or rerouting, additional charges may apply and may be the customer's responsibility where applicable.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at [Support Email] with your order number.

Cancellation requests can generally be accommodated only before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our Return & Refund Policy.

If an eligible cancellation is approved, the applicable refund will be issued to the original payment method.

13. Tracking Updates

When tracking is available for your shipment, Storli will provide tracking information through the contact information associated with your order.

You may also use our Track Your Order page to check your shipment status:

Track Your Order: [Track Your Order Page]

Tracking information may take some time to become active after the carrier receives and scans the package.

14. Lost or Delayed Shipments

If your shipment appears to be delayed or has not arrived within the estimated delivery timeframe, please contact us at [Support Email] with your order number.

We may review the tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.

Delivery estimates are not guaranteed dates, and certain carrier or external delays may occur.

15. Damaged Products

If your product arrives damaged, please contact Storli as soon as possible after delivery.

Please provide your order number and clear photographs showing the product and, where possible, the packaging in which it arrived. This information helps us evaluate the issue and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution in accordance with our Return & Refund Policy.

16. Shipping Charges for Reshipment

If a replacement or reshipment is required because of an incorrect address, failed delivery caused by incorrect customer information, or another circumstance attributable to the customer, a $10 shipping charge may apply where applicable.

We will inform the customer of any applicable reshipping charge before processing the replacement shipment.

For products that arrive damaged, defective, or incorrect due to an issue attributable to Storli or the shipping process, customers will not be charged the $10 reshipping fee for an approved replacement.